DogQuality - Helping older dogs

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Customer Service

Our Promise
Our top priority is helping to improve the quality of life for your older dog. To make sure we reach this goal I, Ann-Marie Fleming, Founder of, personally promise that you will receive customer service above and beyond anything you have experienced on the internet today. We are big on communication and willing to help answer any questions you may have so that you can make the best decision for you and your dog. We provide fast shipping, no hassel returns and are passionate about what we do. Feel free to drop us a line with any questions you may have or any suggestions you would like to make. We are truly here to help. If you would like to read the feedback from some of our customers, feel free to browse our testimonials.
Shipping & Returns is highly committed to ensuring your complete satisfaction with your online ordering experience. We are located in Canada and are proud to be able to offer these products to Canadian dog owners through our fast local delivery. For those four legged friends outside of Canada, do not worry as we also ship internationally to the United States, Europe and basically anywhere there are senior dogs. Orders typically ship within 48 hours. If orders are not able to ship within this 48 hour period, an email will be sent explaining the delay. You can track the status of each shipment by logging into your Customer Account. All of our dog strollers come with a 30 day money back guarantee. If you aren't completely satisfied after using it for 30 days we will give you a 100% full return and we will even cover the costs of shipping the item back to us. Read more about our flexible return policy.
Privacy & Security
At we realize that your privacy is extremely important. The information we collect such as names, postal addresses, email addresses, credit card numbers etc., is to ensure successful completion of your order. Your personally identifiable information is kept fully secure. No information collected will be provided to any outside party for any promotional or marketing purposes. Read more about our privacy policy.
After placing your order you will receive by email a copy of your invoice as receipt for your purchase. At anytime, if you have any questions regarding your order, please feel free to contact us and we will be happy to help.
Payment, Pricing & Promotions
At we accept all major credit cards for payment of your order. All prices are shown in Canadian dollars. While we are confident that you will find our regular prices the most affordable on the Internet, from time to time you may see special promotions being offered on select items. These promotions may require you to enter a specific discount code during the checkout process.
Viewing Orders
If you have registered for a Customer Account you can login at anytime to review your order, track the status of delivery, print a copy of your invoice or place a re-order.
Updating Account Information
Registered users can login to their Customer Account at any time to update their shipping address, change their password, see any of the product tags you have entered or product reviews you have completed, customize your shopping wishlist and more.

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